Terms of Service

Last updated: 5/3/2026

These Terms of Service (“Terms”) govern your access to, and use of the web application accessible in https://app.transparentlab.ai and related services provided by Cubic Serveis Tecnologics S.L. (“Cubic”, “we”, “us”, or “our”).

By creating an account, accessing, or using the Services (as defined below), you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

These Terms are intended for a global audience. Certain provisions may apply differently to you depending on your place of residence and mandatory local law.

1. Who we are and what we offer

1.1 Service provider.

The Services are provided by Cubic Serveis Tecnologics S.L., a company incorporated under the laws of Spain, registered in the Mercantile Registry of Barcelona, with tax ID B61686218.

1.2 Services.

Our Services consist of a subscription-based web application that functions as a personal research library, enabling you to:

(a) upload scientific publications and other documents (such as PDFs, EPUBs, and books) that you are legally entitled to use; (b) direct the retrieval of open-access publications from third-party APIs and repositories on your behalf; and (c) query your collected materials using retrieval-augmented generation (“RAG”) and other AI-powered features, to generate summaries, explanations, and other analytical outputs (collectively, the “Services”).

To enable these features, the Services process your documents --- including by storing, indexing, and generating derivative data from them. By using the Services, you authorize this processing on your behalf.

1.3 Tiered use.

We offer: (a) an individual tier (which may be offered at different plan levels, including free or limited plans), under which your uploaded library and associated data are logically siloed from those of other users; and (b) a group tier, under which a defined group of users may share a document pool and access shared outputs and metadata, as configured by the group administrators. Specific plan names, features, and usage limits for each tier are described on our website and may change from time to time.

1.4 No professional or clinical service.

The Services are informational and research-support tools only. They are not a medical device, clinical decision-support system, or professional advisory service of any kind. The Services and any Outputs (defined below) do not constitute medical, clinical, legal, financial, or regulatory advice, and must not be used as such.

1.5 AI transparency and governance.

The Services rely on third-party large language models and retrieval-augmented generation (RAG) to process documents and generate Outputs. Cubic does not develop or train the underlying large language models; we act as a deployer that integrates third-party AI infrastructure into the Services. These AI systems carry inherent risks, including hallucinations (generation of false or unsupported statements), bias, inaccuracy, and susceptibility to adversarial inputs. We will use commercially reasonable efforts to comply with applicable provisions of the EU AI Act (Regulation (EU) 2024/1689) as they apply to deployers of AI systems, and will maintain documentation regarding which models we use, their known capabilities and limitations, and any evaluations we conduct, which we will make available to business customers upon request. For any use of the Services in high-risk contexts (such as healthcare research, legal analysis, or employment-related decisions), you must implement meaningful human oversight, including independent verification of all Outputs before reliance.

2. Eligibility and accounts

2.1 Minimum age.

You must be at least 18 years old, or the age of legal capacity in your jurisdiction if higher, to create an account and use the Services. By using the Services, you represent and warrant that you meet this requirement.

2.2 Account registration.

To use the Services, you must create an account and provide accurate, current, and complete information. You must keep your account information up to date. We may suspend or terminate accounts where registration information is materially inaccurate or incomplete.

2.3 Account security.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly at privacy@transparentlab.ai if you become aware of any unauthorized access to or use of your account. We will implement commercially reasonable security measures to protect your account credentials and will notify you without undue delay if we become aware of a security breach affecting your account.

2.4 Use on behalf of an entity.

If you use the Services on behalf of an organization (such as a university, hospital, research center, or company), you represent and warrant that you are authorized to bind that organization to these Terms. In that case, “you” includes both you and that organization.

(a) Administration. Where you participate in a group tier, your account may be administered by a group owner who can create and revoke invitations, manage group membership, transfer ownership to another member, and dissolve the group.

(b) Document sharing. By joining a group tier, your documents are shared with all group members through the group’s shared document pool. You retain ownership of documents you upload. Cubic is not responsible for access to your documents by other group members while you are part of the group. Please verify you have the necessary rights to share the document with your group members before uploading it.

(c) Leaving a group. If you leave a group, your documents travel with you to your personal library and are no longer accessible to the group. Your account will revert to the standard tier with standard usage limits. If your documents exceed the standard storage quota, you will retain them but may not upload new documents until you are within quota.

(d) Group owners. Group owners may transfer ownership to another group member or dissolve the group at any time. Upon dissolution, all members are reverted to the standard tier, each member retains their own documents, and pending invitations are revoked.

(e) Billing grace period. If a group owner’s subscription lapses, group members will have a 14-day grace period of continued access. After this period, access will be restricted until the owner restores their subscription.

3. Subscription plans, fees, and trials

3.1 Plans.

We may offer free trials or free tiers, as well as paid monthly and annual subscription plans (“Subscription(s)”) with different features, usage limits, and support levels, as described on our website or in an order form.

3.2 Fees and payment.

You agree to pay all fees for your chosen Subscription, plus applicable taxes, using a valid payment method. Fees are stated and charged in the currency and through the payment processor we specify. You authorize us (and our payment processor) to charge your payment method for recurring Subscription fees and applicable taxes. If a payment fails, we may reattempt the charge and will notify you of the failure. If payment remains outstanding after a reasonable grace period, we may suspend or downgrade your access in accordance with Section 11.3. In the group tier, billing and subscription status are determined by the group owner’s account. If the group owner’s Subscription expires, lapses, or is suspended, all group members’ access may be affected accordingly.

Subscriptions automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current price, subject to your explicit, informed consent to auto-renewal obtained during the subscription flow. We will send you a renewal reminder at least 14 days before each renewal date, stating the renewal date, the charge amount, and how to cancel. You may cancel your Subscription at any time through your account settings or by contacting us at support@transparentlab.ai. After cancellation, you will have access to the Services through the end of the current billing period.

3.4 Non-refundability.

Except where required by applicable law, all payments are non-refundable and there are no refunds or credits for partially used periods. After cancellation, you will continue to have access to the Services until the end of the then-current billing period.

3.5 Price changes.

We may change Subscription fees in the future. If we increase fees for your current Subscription, (i.e., before your next renewal). If you do not agree to the new fees, you may cancel your Subscription without penalty within 30 days of the price-increase notice, and the increase will not apply to your current billing period.

3.6 Trials and promotions.

We may offer free trials or promotional pricing on our standard Subscriptions. Any such offers are subject to the specific terms communicated to you at the time of the offer and may be modified or withdrawn at any time for prospective participants. Changes to promotional terms will not retroactively affect promotions already in effect for existing participants. For the avoidance of doubt, this protection does not prevent Cubic from ending, in accordance with the terms communicated at enrollment, a promotion that was expressly stated to be time-limited or condition-limited at the time you enrolled in it. Where the terms communicated at enrollment specified a duration, an end date, or a triggering event, the promotion ending in accordance with those terms is not a withdrawal or modification of the promotion. Beta and early-access programs are not promotions for the purposes of this Section 3.6 and are governed exclusively by Section 3.8.

3.7 Consumer cooling-off rights.

If you are an EU consumer, you have a statutory right to withdraw from this contract within 14 days of purchase (the “Withdrawal Period”), without giving any reason and without penalty. To withdraw, send written notice to support@transparentlab.ai within the Withdrawal Period. If you request immediate access to the Services before the Withdrawal Period expires, you acknowledge that your right to withdraw will be forfeited upon first use, in accordance with Directive 2011/83/EU Article 16(m). If you withdraw before accessing the Services, we will refund all fees within 14 days to your original payment method.

3.8 Beta and early-access programs.

(a) Scope. From time to time, Cubic may offer access to the Services through time-limited or condition-limited programs designated as “alpha”, “beta”, “early access”, “preview”, or similar (each, an “Early-Access Program”). This Section 3.8 governs participation in any such program. Early-Access Programs are distinct from the standard free, monthly, and annual Subscriptions described in Section 3.1, and from promotional offers under Section 3.6.

(b) Pre-release nature; specific deviations from objective conformity. You acknowledge and accept that the Services, when accessed through an Early-Access Program, are pre-release and may, in particular: (i) contain bugs, errors, defects, and incomplete features; (ii) be modified, restructured, or have features added, changed, or removed at any time; (iii) experience interruptions, downtime, or data loss; (iv) generate Outputs that are less reliable than in a production-grade service; and (v) lack documentation, support response times, and service-level commitments comparable to a generally available service. For consumer customers, the characteristics listed in (i) through (v) constitute deviations, specifically disclosed before enrollment, from the objective requirements for conformity that would otherwise apply under Article 8(1) and Article 8(2) of Directive (EU) 2019/770 (the “Digital Content Directive”) and the corresponding provisions of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (RDLeg 1/2007, “TRLGDCU”). By completing the separate acknowledgment described in Section 3.8(g), you expressly and separately accept these deviations in accordance with Article 8(5) of the Digital Content Directive.

(c) Free access; no obligation to launch a paid plan. Participation in an Early-Access Program is provided free of charge, except where Cubic expressly states otherwise at enrollment. Cubic makes no commitment that the Services will be made generally available, that the Early-Access Program will be followed by a paid Subscription, or that the features available during the Early-Access Program will be available in any future generally available version on the same terms.

(d) Duration; valid reasons for ending the program. An Early-Access Program is of limited duration. Cubic may end your participation in an Early-Access Program, or end the Early-Access Program in its entirety, by giving at least 30 days’ written notice to your registered email address, for any of the following reasons: (i) the Early-Access Program has reached the end of its planned phase; (ii) the Services, or the relevant feature, are being moved to general availability under a paid Subscription; (iii) the Services, or the relevant feature, are being discontinued; (iv) a material change in the cost of the third-party infrastructure used to provide the Services makes continued free provision unsustainable; (v) you have ceased to use the Services for a continuous period of at least 90 days; (vi) you have materially breached these Terms; or (vii) Cubic is required to do so by law or by a binding order of a competent authority. The reasons listed in (vi) and (vii) may, where strictly necessary, be relied upon without 30 days’ notice in accordance with Section 11.3.

(e) Content of the end-of-program notice. A notice under Section 3.8(d) shall be sent on a durable medium and shall contain: (i) the date on which your access under the Early-Access Program will end; (ii) the reason listed in Section 3.8(d) on which the notice is based; (iii) where a paid Subscription is being offered as a continuation option, a complete description of the available paid plans, the prices, the billing cycle, the renewal terms, and the cancellation procedure; (iv) instructions for exporting your User Content in accordance with Section 11.4(b) and Article 16(4) of the Digital Content Directive; and (v) a clear statement that, if you do not affirmatively subscribe to a paid plan, your access will simply end on the date stated in the notice and no payment will be due or charged.

(f) No automatic conversion to a paid Subscription. When your access under an Early-Access Program ends under Section 3.8(d), your access ends. Cubic shall not convert your account to a paid Subscription, charge any payment method, or impose any fee or penalty unless you have affirmatively and separately entered into a new paid Subscription in accordance with Section 3.1 and 3.2. Inaction on your part means that your access ends without charge. This Section 3.8(f) operates as an express prohibition on inertia conversion for the purposes of Articles 62, 66 quater, 87.3 and 87.6 TRLGDCU.

(g) Acknowledgment at enrollment. Enrollment in an Early-Access Program requires you to complete a separate acknowledgment, distinct from your acceptance of these Terms and the Privacy Policy, in which you confirm your understanding and acceptance of the matters described in this Section 3.8. The text of that acknowledgment is published at the enrollment flow and is incorporated by reference into your participation contract. Cubic retains a record of your acknowledgment and the version you accepted, in accordance with Section 4.4 of the Privacy Policy.

(h) Your right to leave at any time. You may end your participation in an Early-Access Program at any time, for any reason, without penalty, by following the procedure set out in your account settings or by writing to support@transparentlab.ai. Sections 4.5 (Outputs), 11.4 (effect of termination), and 16(4) of the Digital Content Directive (data retrieval) apply to your departure.

(i) Relationship with separate written agreements. This Section 3.8 does not affect the rights of testers operating under a separately signed written agreement with Cubic (such as a Founding Alpha Tester Agreement). In case of conflict between this Section 3.8 and such a separate written agreement, the separate written agreement controls for those individual testers.

(j) Confidentiality of Early-Access information. Information about non-public features, performance characteristics, error states, and other technical details of the Services that you encounter through an Early-Access Program is confidential. You must not publish, share, or otherwise disclose such information to any third party without Cubic’s prior written consent, except as permitted by law. This obligation does not prevent you from sharing your general impressions of the Services or from providing Feedback under Section 10.

4. Inputs, Outputs, and Content

4.1 Definitions.

(a) “Input(s)” means any text, prompt, query, instruction, document, publication, book, or other content you or your group upload, provide, or select as context for use with the Services.

(b) “Output(s)” means responses, summaries, analyses, and other content generated by or via the Services in response to Inputs.

(c) “User Content” means Inputs, uploads, annotations, labels, notes, and any other content you or your group submit or make available via the Services, excluding Outputs.

4.2 Ownership of User Content.

As between you and Cubic, you retain all right, title, and interest in and to your User Content, subject to any rights of third parties in such content. We do not claim ownership of your User Content.

4.3 License to User Content.

You grant Cubic a worldwide, non-exclusive, royalty-free, non-transferable, non-sublicensable license to host, store, index, cache, reproduce, process, and use your User Content solely to the extent necessary to:

(a) provide, operate, maintain, and secure the Services;

(b) perform retrieval, indexing, and RAG for you (and, where applicable, for your group in the group tier);

(c) comply with law and enforce these Terms; and

(d) improve and develop our retrieval, ranking, search, and overall service quality, subject to and in accordance with Section 5.

This license terminates automatically upon deletion of your account or expiry of your Subscription, except that we may retain cached or indexed copies for up to 120 days solely for operational wind-down, after which all copies will be permanently deleted

4.4 Group tier sharing.

In the group tier, your User Content is stored in a shared document pool accessible to all members of your group, as described in Section 2.4(b). This shared use will not extend beyond the group unless you explicitly enable such sharing or make Outputs public.

4.5 Ownership of Outputs and non-uniqueness.

As between you and Cubic, and to the extent permitted by applicable law, we assign to you all rights we may have in Outputs generated for you, subject to:

(a) any underlying intellectual property rights in User Content, open-access content, or third-party materials referenced or reproduced in Outputs; and

(b) the fact that, due to the probabilistic nature of AI and overlapping Inputs, Outputs may not be unique and similar or identical outputs may be generated for other users. We do not assign to you any rights in outputs generated for other users. You acknowledge that Outputs may contain excerpts, paraphrases, or summaries of copyrighted works from your Inputs or open-access sources, and you are solely responsible for verifying that your use of such Outputs complies with applicable copyright and licensing obligations.

You acknowledge that Outputs are generated with the assistance of AI and may be labeled or marked as such in accordance with applicable transparency requirements.

4.6 Your responsibility for Content.

You are solely responsible for:

(a) the legality of your User Content and your use of Outputs;

(b) ensuring you have all necessary rights and permissions (including under publisher licenses, institutional subscriptions, and copyright law) to upload and process any document or publication with the Services; and

(c) any consequences arising from your reliance on or use of Outputs.

5. Use of data for improvement and your choices

5.1 Service provision and operational use.

We use your User Content and Outputs to: (a) provide the Services, including storing, indexing, retrieval, and RAG processing; (b) monitor performance, security, and abuse; and (c) improve our retrieval quality, search ranking, and overall service functionality through analysis of aggregate usage patterns and system performance metrics.

5.2 No cross-user exposure of private documents.

For the individual tier, we will not use your private document content to answer other users’ queries or expose your raw documents to other users. For the group tier, content may be used to answer queries from members of that group only.

5.3 Future improvement uses.

(a) We do not currently train or fine-tune any machine learning models — including large language models, embedding models, or ranking models — on your User Content. If we introduce any such use in the future, we will update these Terms and obtain your explicit, informed opt-in consent before using your User Content for that purpose. Opting out (or not opting in) will not degrade core Service functionality. (b) Even where you opt out, we may continue to process limited data (including User Content and Outputs) as necessary to operate the Services, enforce these Terms, investigate abuse, and comply with legal obligations.

5.4 Third-party AI infrastructure.

We send your Inputs and relevant context to third-party AI infrastructure providers to generate Outputs. Those providers act as our sub-processors and are bound by data processing agreements or equivalent contractual commitments that expressly prohibit providers from using your User Content or Inputs for their own model training or any purpose other than generating Outputs on our behalf. Our providers do not retain your Inputs or Outputs after processing is complete. We do not grant those providers any independent rights to use your User Content beyond what is strictly necessary to provide services to us.

6. Acceptable use

6.1 General obligations.

You must use the Services only in accordance with these Terms, applicable laws, and accepted scientific and academic ethics. You must not:

(a) use the Services for any unlawful, fraudulent, or abusive purpose;

(b) infringe, misappropriate, or violate any intellectual property right, privacy right, or other right of any person;

(c) attempt to gain unauthorized access to the Services or any related system or network; or

(d) interfere with or disrupt the integrity or performance of the Services.

6.2 Copyright and content restrictions.

You must not:

(a) upload or use any document, book, publication, or other content unless you have all necessary rights (whether by ownership, license, fair use, fair dealing, or other legal basis) to copy, store, and process it through the Services;

(b) use the Services to systematically download, extract, or replicate substantial parts of any publisher’s corpus, repository, or database in a way that violates applicable law, database rights, or third-party terms of use; or

(c) circumvent technical or contractual restrictions imposed by publishers, libraries, repositories, or other rightsholders regarding copying, distribution, or automated access.

6.3 AI and competition restrictions.

You must not:

(a) use Outputs or the Services to train, develop, or improve models or services that compete directly with our Services, except where explicitly agreed by Cubic in writing;

(b) reverse engineer, decompile, or attempt to discover the source code, underlying models, or proprietary algorithms of the Services, except to the extent such restriction is prohibited by law; or

(c) use automated means to access the Services beyond permitted API endpoints or documented workflows.

6.4 Medical and high-stakes use restrictions.

You must not use the Services or any Outputs for:

(a) clinical diagnosis, treatment, or any patient-specific medical decision;

(b) directly making or influencing decisions that have legal or material effects on individuals, including decisions relating to employment, education, credit, housing, insurance, or access to essential services;

(c) any purpose that constitutes medical, clinical, legal, or financial advice; or

(d) any emergency, life-sustaining, or safety-critical decision-making.

6.5 Sensitive personal data.

You must not upload or process through the Services:

(a) identifiable patient data or any personal health information subject to health privacy laws (such as HIPAA or equivalent regimes); or

(b) other “special category” personal data relating to identified or identifiable natural persons (such as data revealing racial or ethnic origin) unless we have expressly agreed in writing and implemented appropriate safeguards. For the avoidance of doubt, published scientific literature containing anonymized or aggregated references to such categories is not restricted by this provision.

6.6 Security and abuse.

You must not:

(a) introduce malware, viruses, or other malicious code into the Services;

(b) bypass or attempt to bypass any security or rate-limiting measures; or

(c) use the Services in a manner that could damage, disable, overburden, or impair our systems or those of our service providers.

(d) craft Inputs, queries, or documents designed to manipulate, bypass, or exploit the AI systems underlying the Services, including prompt injection, jailbreaking, or adversarial attacks.

7. Scientific content, open access works, and third-party services

7.1 Open-access and third-party works.

When you retrieve open-access or other third-party publications via the Services (e.g., through open-access repositories and APIs), those works remain the property of their respective rightsholders and may be subject to specific licenses (such as Creative Commons licenses) or contractual terms. You are responsible for complying with any such licenses or terms, including attribution, non-commercial, share-alike, and no-derivatives requirements where applicable. You acknowledge that the Services’ processing of retrieved works (including storage, indexing, and use in generating Outputs) may constitute actions subject to such license terms, and that you are solely responsible for ensuring your use is permitted.

7.2 Third-party services.

The Services may integrate or rely on third-party APIs, repositories, or services (for example, metadata services, open-access repositories, or AI infrastructure providers). Your use of such third-party services may be subject to additional terms and policies of those third parties. We are not responsible for third-party services or content, and we do not guarantee their availability or accuracy. Changes to third-party services, including discontinuation, API modifications, or changes to terms of use, may affect the availability or functionality of certain features of the Services. We will use commercially reasonable efforts to mitigate such disruptions but are not liable for impacts caused by third-party changes beyond our control. For details on how third-party AI infrastructure providers process your data, see Section 5.4.

7.3 No endorsement.

Any reference in Outputs or within the Services to third-party products, services, or publications does not imply any affiliation with or endorsement by Cubic.

8. Accuracy, limitations, and disclaimers

8.1 AI and RAG limitations.

You understand and agree that:

(a) AI and retrieval-augmented generation are probabilistic technologies that, despite ongoing improvements, carry inherent limitations;

(b) the Services may generate Outputs that are incomplete, inaccurate, outdated, or otherwise misleading, even when the underlying publications are accurate;

(c) retrieval mechanisms may fail to identify all relevant documents, may retrieve irrelevant documents, or may mis-rank content; and

(d) hallucinations—statements not supported by the underlying documents or real-world facts—can occur.

8.2 No professional advice.

Outputs and any information available through the Services are provided for informational and research-support purposes only. They do not constitute and must not be relied upon as:

(a) medical or clinical advice;

(b) legal, tax, or regulatory advice;

(c) financial or investment advice; or

(d) any other professional advice.

You must consult qualified professionals in the relevant field before making decisions based on any Output.

8.3 Your duty of verification.

You are solely responsible for verifying the accuracy, completeness, and appropriateness of Outputs and any retrieved documents before relying on them, including by reviewing original publications, consulting domain experts, and applying your own professional judgment.

8.4 Disclaimer of warranties.

For business customers: To the maximum extent permitted by applicable law, the Services and all Outputs are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.

For consumer customers using the Services under a standard Subscription: Notwithstanding the foregoing, the Services are warranted to (a) conform with the descriptions on our website at the time of purchase; (b) be fit for the ordinary purposes for which such services are supplied, namely AI-assisted research and document analysis; and (c) remain substantially available and functional for the duration of the subscription term. All mandatory statutory warranties under Directive (EU) 2019/770 (Digital Content Directive) and applicable national consumer-protection law, including the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (RDLeg 1/2007, “TRLGDCU”), are expressly reserved and not limited by these Terms.

For consumer customers using the Services under an Early-Access Program (Section 3.8): The Services are warranted to (a) conform with the description provided at the time of enrollment, namely a pre-release service of the kind described in Section 3.8(b); (b) be fit for the particular purpose disclosed at enrollment; and (c) be supplied with the customer assistance described at enrollment. The deviations from the standards that consumers might otherwise reasonably expect under Article 8(1) and Article 8(2) of the Digital Content Directive — specifically, the matters listed in Section 3.8(b)(i) through (v) — were specifically disclosed before enrollment and were expressly and separately accepted, in accordance with Article 8(5) of that Directive. All other mandatory statutory warranties under the Digital Content Directive and TRLGDCU, including the rights to remedies for non-conformity under Articles 14, 16, and 19 of the Digital Content Directive, are expressly reserved and not limited by these Terms.

8.5 Retrieved content.

Documents and publications retrieved through the Services, including open-access works, are presented “AS IS” from their original sources. We do not verify, peer-review, or endorse the accuracy, validity, or current status of any retrieved publication, and we are not responsible for content that has been retracted, corrected, or superseded after its original publication.

9. Intellectual property in the Services

9.1 Our IP.

The Services, including all software, user interfaces, algorithms, designs, logos, trade names, trademarks, and other materials provided by us (excluding User Content and third-party content), are owned by or licensed to Cubic and are protected by intellectual property laws.

9.2 License to use the Services.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your own research, academic, and educational purposes. This license may be revoked in accordance with Sections 11 and 16. For the avoidance of doubt, use of the Services by employees or members of commercial organizations for their own internal research and knowledge management does not require separate consent. Any use beyond the foregoing --- including resale, redistribution, offering services to third parties based primarily on Outputs — requires our prior written consent. You remain solely responsible for ensuring that any downstream use of Outputs complies with the intellectual property and licensing obligations described in Sections 4.5, 4.6, and 7.1.

9.3 No implied rights.

Except for the limited license expressly granted above, no rights are granted to you under any intellectual property rights owned or controlled by Cubic or its licensors.

10. Feedback and reporting

10.1 Feedback.

If you voluntarily provide us with feedback, ideas, suggestions, or comments about the Services (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free, non-transferable license to use, copy, and modify such Feedback solely for the purpose of improving and developing the Services, without compensation to you. We will not sublicense your Feedback to third parties or use it for purposes unrelated to the Services unless we have expressly agreed so.

10.2 Flagging and reports.

The Services include features that allow you to flag conversations, documents, or Outputs for quality issues, inaccuracies, or other concerns. When you submit a flag or report, the information you provide (including any comments) is used solely for operational purposes --- including content moderation, quality assurance, service improvement, and compliance with these Terms. Flagging data is processed in accordance with our Privacy Policy and is not treated as Feedback under Section 10.1.

11. Term, suspension, and termination

11.1 Term.

These Terms take effect when you first use the Services or create an account and remain in effect until terminated by you or us.

11.2 Your termination.

You may stop using the Services at any time and may cancel your Subscription through your account settings or by contacting us.

11.3 Our suspension and termination rights.

We may suspend or terminate your access to the Services (in whole or in part) if:

(a) you breach these Terms or any applicable law;

(b) your use of the Services causes demonstrable, material harm to us, other users, or third parties, and you fail to remedy such harm within 14 days of written notice specifying the nature of the harm;

(c) we are required to do so by law, court order, or governmental request; or

(d) you fail to pay applicable fees.

Except in cases of imminent security risk or illegal activity, we will provide at least 14 days’ written notice before suspension or termination, specifying the grounds and giving you a reasonable opportunity to cure the breach. You may appeal a termination decision by contacting us at billing@transparentlab.ai within 14 days of notice.

11.4 Effect of termination.

Upon termination or expiration of these Terms or your Subscription:

(a) your license to use the Services will cease;

(b) we will retain your User Content, Outputs, and account data for 90 days following termination to allow you to export your data via your account portal or by contacting us at support@transparentlab.ai. After 90 days, we will delete your data within 30 days, unless retention is required by law. You may exercise your GDPR right to erasure (Article 17) at any time; and

(c) sections that by their nature should survive (including, without limitation, Clauses 4—9, 11—15) will continue in effect.

For the treatment of your data when leaving a group (without terminating your account), see Section 2.4(c). If you are a group owner, you must transfer group ownership to another member or request group dissolution before terminating your account. If you terminate your account without doing so, we may, at our discretion, appoint another group member as owner or dissolve the group, with 30 days’ notice to affected members.

12. Indemnity

12.1. User indemnity

You agree to defend, indemnify, and hold harmless Cubic, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

(a) your breach of these Terms or violation of applicable law;

(b) your User Content, including any allegation that it infringes or misappropriates any intellectual property, privacy, or other rights;

(c) your misuse of the Services or Outputs; or

(d) any negligence, fraud, or willful misconduct by you.

We may assume exclusive control of the defense of any matter subject to indemnification, in which case you agree to cooperate with us in such defense.

For consumer customers, this Section 12.1 applies only to the extent that the relevant claim arises from your willful misconduct, fraud, or knowing infringement, and does not require you to indemnify Cubic for claims arising from your ordinary use of the Services.

12.2 Cubic’s responsibility.

Nothing in Section 12.1 limits Cubic’s own liability for its material breach of these Terms, infringement of third-party intellectual property rights in the Services (excluding User Content), or gross negligence or willful misconduct, which is governed by Section 13.

13. Limitation of liability

13.1 Exclusion of certain damages.

To the maximum extent permitted by applicable law, in no event will Cubic or its affiliates or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, or goodwill, even if we have been advised of the possibility of such damages and even if any remedy fails of its essential purpose.

13.2 Aggregate cap.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms, the Services, and Outputs, whether in contract, tort (including negligence), or otherwise, will not exceed the greater of: (a) the total amount of Subscription fees you paid to us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one thousand euros (EUR 1,000).

13.3 Local law.

Some jurisdictions do not allow limitations on certain damages or implied warranties. In such jurisdictions, the above limitations apply only to the extent permitted by law and do not deprive you of mandatory rights.

13.4 Non-excludable liability.

Notwithstanding Sections 13.1 and 13.2, neither party excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud, gross negligence, or willful misconduct (dolo or culpa grave under Spanish law); (c) breaches of mandatory data-protection obligations under the GDPR; or (d) any other liability that cannot be excluded or limited under applicable law.

13.5 Consumer protection.

For consumer customers, the limitations in Sections 13.1 and 13.2 are subject to mandatory consumer-protection law in the consumer’s country of residence. Where such law prohibits or further limits these limitations, such law controls. Consumer customers retain all statutory rights.

14. Copyright and intellectual property claims

14.1 Our role.

The Services function as a private research tool in which users store and process documents within their own individual or group libraries. We do not publicly host, display, or distribute User Content. We do not review or pre-screen documents uploaded by users for copyright compliance --- that responsibility rests with the user under Sections 4.6 and 6.2.

14.2 Reporting a claim.

If you are a rightsholder and believe that material stored or processed through the Services infringes your copyright or other intellectual property rights, you may notify us in writing at legal@transparentlab.ai with the following information: (a) identification of the protected work; (b) the basis for your belief that the work is being used within the Services without authorization; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized by the rightsholder, its agent, or the law; and (e) a statement, under penalty of perjury where applicable, that the information in your notice is accurate and that you are the rightsholder or authorized to act on their behalf.

14.3 Our response.

Upon receipt of a valid notice, we will: (a) acknowledge receipt within 5 business days; (b) review the claim in good faith; and (c) where appropriate and lawfully permitted, take reasonable action, which may include notifying the affected user, requesting that the user remove the identified material, restricting access to the material, or removing it ourselves. We will comply with valid court orders and legal process requiring removal of specific content. The specific action we take will depend on the nature of the claim, the context in which the material is stored (private individual library or shared group pool), and applicable law.

14.4 Affected user notification.

Where we take action on a copyright claim that affects your account, we will notify you of the claim and the action taken, unless prohibited by law. If you believe the claim was made in error, you may respond in writing to legal@transparentlab.ai within 14 days, providing: (a) identification of the material affected; (b) the basis for your belief that you have the right to use the material; and (c) your contact information. We will consider your response in good faith and, where appropriate, restore access to the material or adjust the action taken.

14.5 Repeat infringement.

We reserve the right to suspend or terminate accounts of users who repeatedly upload or process content in violation of third-party intellectual property rights, taking into account the nature, severity, and frequency of the conduct and applicable law.

14.6 Internal reports.

If you are a member of a group tier and believe that content in your group’s shared pool infringes intellectual property rights, you may report it using the flagging features described in Section 10.2 or by contacting us at legal@transparentlab.ai.

15. Privacy and data protection

15.1 Privacy Policy.

Our collection, use, and protection of personal data in connection with the Services is described in our Privacy Policy https://transparentlab.ai/privacy-policy. By creating an account, you separately acknowledge and accept our Privacy Policy.

15.2 Data protection roles.

Cubic acts as the data controller for personal data processed in connection with the Services. Where Cubic enters into a separate agreement with an organization for institutional use of the Services, data protection roles will be defined in that agreement.

15.3 Your rights.

You may exercise your data protection rights as described in our Privacy Policy, or by contacting us at privacy@transparentlab.ai. You may also lodge a complaint with the Spanish Data Protection Authority (AEPD) or the supervisory authority in your country of residence.

16. Changes to the Services and Terms

16.1 Service changes.

We may modify, suspend, or discontinue the Services (or any part thereof), for example to improve functionality, address security issues, or comply with legal requirements.

Standard Subscriptions. Where such changes materially reduce the functionality available under your current Subscription, we will provide at least 30 days’ advance notice and you may terminate your Subscription without penalty before the change takes effect. For consumer customers, this is without prejudice to your rights under Article 19 of the Digital Content Directive (modification of digital content or a digital service) as transposed in TRLGDCU, including the right to terminate the contract free of charge within 30 days of notice where the modification negatively impacts your access to or use of the Services in more than a minor way.

Early-Access Programs. Section 3.8, and not this Section 16.1, governs the modification and ending of Early-Access Programs. The pre-release nature of the Services accessed under an Early-Access Program — including the possibility of frequent material changes — was disclosed and expressly accepted at enrollment under Section 3.8(b) and (g). Material changes to the features available under an Early-Access Program do not entitle you to compensation, but you may end your participation at any time under Section 3.8(h), and Cubic must end an Early-Access Program in accordance with the notice and conditions of Section 3.8(d) and (e).

Urgent changes. This Section 16.1 does not apply to urgent changes required for security, legal compliance, or prevention of abuse, for which we will provide notice as soon as reasonably practicable.

16.2 Updates to Terms.

We may update these Terms from time to time, for example to reflect changes in the Services, legal requirements, or business practices. For non-material changes, we will post the updated Terms on our website and they will take effect on the date indicated in the “Last updated” legend. For material changes, we will notify you at least 30 days in advance by email or through the Services, and may require you to accept the updated Terms before continuing to use the Services. If you do not agree to material changes, you may cancel your Subscription without penalty within 30 days of notice.

17. Governing law and jurisdiction

17.1 Governing law.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of laws rules.

17.2 Jurisdiction.

For business customers: You and Cubic agree that the courts of Barcelona, Spain (Juzgados de lo Mercantil) shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Services, or Outputs. For consumer customers: You may bring a claim in the courts of Barcelona, Spain, or in the courts of your country of habitual residence, at your choice, in accordance with Regulation (EU) 1215/2012 (Brussels Recast). We encourage all parties to attempt to resolve disputes through good-faith negotiation before initiating proceedings, and either party may refer consumer disputes to an accredited ADR provider in accordance with Directive 2013/11/EU. In accordance with Regulation (EU) 524/2013, EU consumers may also submit complaints via the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Our contact email for such purposes is legal@transparentlab.ai.

18. Miscellaneous

18.1 Entire agreement.

These Terms, together with any order forms, constitute the entire agreement between you and Cubic regarding your use of the Services and supersede all prior agreements relating to the same subject matter. Our Privacy Policy, which you accept separately upon registration, governs the processing of your personal data and is not limited or superseded by these Terms.

18.2 Assignment.

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign or transfer these Terms (in whole or in part) to any affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of assets, provided that: (a) we provide at least 30 days’ advance written notice to all active users; (b) the assignee agrees in writing to be bound by these Terms and all applicable data-protection laws; and (c) any user may terminate without penalty within 30 days of notice if they reasonably object to the assignment.

18.3 Force majeure.

Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power or internet failures, or failures of third-party infrastructure providers. This does not affect your right to cancel your Subscription if the Services are unavailable for an extended period.

18.4 Severability.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

18.5 No waiver.

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

18.6 Language.

These Terms may be translated into other languages for convenience. In case of conflict between a translated version and the English version, the English version shall prevail, except where prohibited by applicable law.

18.7 Contact.

If you have any questions about these Terms, you can contact us at:

Cubic Serveis Tecnologics S.L.

contact@transparentlab.ai